The following Booking Conditions together with the Important Information, our Privacy Policy and any other written information we brought to your attention before we confirmed your booking form the basis of your contract with Coach Journeys New Zealand. Please read them carefully as they outline our respective rights and obligations.

It is important to note that Coach Journeys New Zealand has an agency agreement with our coach tour operators. This means that we are acting as an agent and representing all coach operators on their behalf.

1. Individual Authorisation

When an individual accepts these booking conditions, they do so on behalf of all individuals included in their booking. On behalf of themselves and all other persons named on the booking, they accept these conditions and represent that all individuals have authorized to accept them.

Within our booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. “We”, “us” and “our” means Coach Journeys New Zealand.

2. Your Travel Contract

When booking a tour through Coach Journeys New Zealand, you guarantee that you accept (and have the authority to accept on behalf of your party), the terms of the following booking conditions. A contract will become active as soon as your holiday confirmation is issued by us. It is your own responsibility to provide complete and accurate details at the time of booking. It is your own responsibility to check over the tour confirmation issued to you and make sure that it is accurate. Should details not be correct you must inform Coach Journeys New Zealand immediately. Any additional charges incurred as a result of incorrect details being provided will be passed on.

3. Your Responsibilities

3.1 Your passport, visa and other immigration requirements are your complete responsibility. We do not accept any responsibility if you are prevented from travel because you have failed to comply with any passport, visa or immigration requirements.

3.2 The responsibility for your own behaviour or that of members of your party falls to you. We reserve the right to refuse or cancel your booking or remove you or any members of your party if you exhibit any disruptive, intimidating, antisocial or disruptive behaviour. No refund or compensation will be payable in the event of this happening. You will be responsible for any curtailment expenses that occurred.

3.3 You must acknowledge and comply with the terms and conditions of the third-party suppliers that form either all or part of your holiday package.

3.4 Your vaccination status must be in line with the guidelines set out by the New Zealand government.

4. Prices, Currencies & Inclusions

Prices on this website are based on New Zealand Dollars (NZ$) and include 15% GST (Goods and Services Tax) where relevant. All holidays are charged in New Zealand Dollars.

We can provide you with detailed travel arrangements in our travel quote. Items not specifically included in your quote are not included in the services we have quoted.

5. Payment

In order to confirm your chosen New Zealand coach holiday, a non refundable deposit of 20% per person (or full payment if booking within 90 days of departure) must be paid at the time of reservation or booking. Deposits are non-transferable and non-refundable, we therefore recommend that you have adequate insurance to cover this.

By making a payment for your travel arrangements, you acknowledge these booking conditions and agree to be bound by them. Your booking will be accepted once we send you a written confirmation, and a contract is formed at this time.

We must receive the balance of the tour price (after deducting the deposit) at least 90 days before your tour begins. Booking less than 90 days before your departure date will require payment in full at the time of booking.

In the event that you fail to make your final payment when it is due, we reserve the right to cancel your booking and keep the deposit you have made. When your final payment is due, we will notify you in writing, and we will not cancel your tour arrangements without first notifying you.

Client monies are held in a separate trust account from the company's operational accounts by Coach Journeys New Zealand. Customer funds are stored here in trust until payments are due to our suppliers or travel begins. Our client trust account holds all funds received from clients, less a non-refundable portion of 3% of your total tour cost.

6. Cancellation Policy

6.1 Cancellations by you

The party leader may cancel your holiday at any time as long as it is in writing and received by us. As soon as we receive your physical cancellation, it will become effective. A cancellation charge is expressed as a percentage of the total tour price and is based on the number of days' notice provided before the start of the tour. You will be liable for any increases in holiday or vacation prices if one or more members of a party cancel.

As we incur costs from the date we confirm your booking we will retain your deposit and in addition apply cancellation charges up to the maximum amount depicted below. Our recommendation is to purchase appropriate travel insurance.

Cancellation 60 - 31 days before your coach tour departure date

If you cancel your coach tour 60-31 days before the start of your departure date the cancellation fee will be 50% of the total booking reservation amount, plus any third-party cancellation fees subject to their terms.

Cancellation 30 days or less before your coach tour departure date

If you cancel your coach tour 30 days or less before the start of your departure date the cancellation fee will be 100% of the total booking reservation amount.

NOTE: Depending on the reason for cancellation (if covered by your insurance company), you may be able to reclaim an amount of these charges.

6.2 Conditions of Suppliers & Operators

There may be various suppliers and operators who provide the services that make up your coach tour holiday. These suppliers and operators provide services in accordance with their own terms and conditions, which form part of our contract with you. Our terms and conditions may limit or exclude the supplier's liability to you. The relevant parts of these terms and conditions are available upon request from us. Please contact us for more information.

6.3 Cancellation by You due to Unavoidable & Extraordinary Circumstances

When "unavoidable and extraordinary circumstances" occur at your holiday destination or its immediate vicinity and significantly affect the performance of your holiday or the transport arrangements to the destination, you can cancel your confirmed holiday before departure without paying a cancellation charge. If such a situation arises, we will refund you the monies you have paid that are recoverable.

As defined by this clause, "unavoidable and extraordinary circumstances" include warfare, acts of terrorism, significant risks to human health, such as an outbreak of a serious disease at the travel destination or natural disasters, such as floods, earthquakes or weather conditions, that prevent a traveler from traveling in a safe manner.

6.4 Cancellations by us or our third-party suppliers

We will work with you to make similar alternative arrangements if we or one of our suppliers are unable to provide any part of the services you have requested. Should we not be able to provide you with an alternative you are satisfied with, we will refund the cost of those services to you.

In the event of a cancellation, we will not be responsible for any incidental expenses, including but not limited to insurance excesses or non-refundable flights.

7. Travel Insurance

Our recommendation is that you seek local and professional advice regarding your specific insurance needs when you make your reservation. Please be aware that your tour price does not include travel insurance. It is your responsibility and highly recommended by us, to ensure that your insurance fully covers all your personal requirements. Please read your policy details carefully and bring them with you on your New Zealand coach tour.

8. Itinerary Alterations

If you need to make any changes to your coach touring vacation after we have confirmed your trip, and during travel, we will do our best to facilitate your needs. Please note that we cannot always guarantee this. Any changes requested by you must be in writing. Whenever feasible, these will be subject to any charges imposed by third-party suppliers, plus NZ$250 to cover our administrative costs.

9. Medical Statement & Special Requests

As a condition of booking, you confirm that you are in good health and have informed us fully of any medical conditions that may affect travel.

During the booking process, please inform us of any special requests you may have i.e dietary, religious or accessibility requests. We will do our best to pass on any reasonable request you may have to the relevant supplier, but we cannot guarantee it will be met. If we are unable to meet a special request, we will not be in breach of contract.  The inclusion of a special request on your confirmation invoice or any other documentation does not confirm that the request will be met.

Whenever a change in the condition or disability occurs, you must let us know in writing. In addition, if any medical condition or disability affects your holiday after your booking has been confirmed, you must promptly inform us. We must reserve the right to decline a reservation if we feel unable to accommodate the specific needs of the guest.

10. Website Advertising & Material Accuracy

Our website and other advertising material contain information that we believe to be accurate at the time of publication. Images that have been used on our website portray destinations as a guide, and may not fully represent the actual touring locations. It is possible that errors may sometimes occur and that information may change in the future. Therefore, please ensure you check all details (such as the price) with us before booking your coach tour.

11. Declaration & Discharge of Liability

Your acceptance of the above terms and conditions indicates that you have carefully read them, understand all of them, and acknowledge the inherent dangers of travel.

You acknowledge that all travellers are subject to the terms and conditions of the third-party operator conducting their travel arrangements.

You will find third-party terms and conditions as part of the above contract, but please contact us should you not be able to locate these specific terms and conditions.

You declare that you release and discharge Coach Journeys New Zealand and its owners, employees, subcontracted activity, service providers, and business partners from liability for bodily injury, death, property damage or theft, and any of the consequences thereof, arising from participation in the tour.

As a member of the traveling party, you agree to this release of liability on behalf of yourself and the other members of your party.

12. Complaints

During your New Zealand holiday, if a problem arises, please notify us as soon as possible so that you can continue to enjoy your coach journey. You will also need to alert the tour operator/supplier concerned. We will endeavour to do our best to ensure your complaint is handled as soon as possible. Your complaint must be submitted in writing within 30 days of your return to your home country if it cannot be satisfactorily resolved at that time. You must follow the procedures for submitting complaints outlined above in order for us to accept liability.

13. Contact

Coach Journeys New Zealand welcomes you to contact us at info@coachjourneysnewzealand.com for any questions, comments, or concerns you may have regarding this Site, or the above Terms and Conditions.